FREQUENTLY ASKED QUESTIONS
Helinox frames are made from an advanced high-tech aluminum alloy that offers the ideal blend of strength and minimal weight. This special alloy is a higher specification than aircraft-grade aluminum, and goes through over 70 production processes from raw billet to finished pole section. The result is an ultra-durable frame that's sturdy, packable, and good-looking.
Hubs and joining components are custom-designed in-house and molded from high-strength, fibre-reinforced Nylon 66. The reinforced design provides a solid and secure connection for sturdy comfort and easy assembly.
All Helinox products are backed by a 5 Year Warranty.
Feel free to reach out to us with any questions. Our Customer Service team is available 9am - 4pm (PST) Monday - Friday at (877) 267-2882.
You can return the product in ‘as new’ condition (undamaged and with original packaging) within 30 days for a full refund. To ensure the products remain in ‘as new’ condition, we recommend trying them indoors first. Any outdoor use in the dirt will scuff the feet and will render the product ‘used’.
Browse our Returns Policy to initiate a return, or contact our customer service team 9am - 4pm (PST) Monday through Friday at (877) 267-2882