We only want fully satisfied customers and therefore we have a no obligation purchase policy that allows you to return your purchase within seven days for a FULL REFUND. You don’t need to tell us why.
If you feel the goods you receive are not for you, just return them in 'as new' condition (undamaged and with original packaging) within seven days of receiving them and we will refund your purchase cost via the original payment method.
To ensure the goods remain in 'as new' condition, we recommend trying them inside your home first. Any use outside in the dirt will scuff the feet of the product and will render the item 'used' rather than 'as new'.
To initiate a return, please fill in our contact form and select 'return enquiry' filling out the required fields.
Please allow a few days for your refund to be processed after we receive the goods.
If you have purchased a Helinox product and now find that you’d prefer another model or size, please contact us to arrange an exchange.
Provided the original purchase is returned in 'as new' condition, we will happily exchange the product and credit your new purchase with the full amount of any previous payment. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference via the original payment method.
In the unlikely event of a product fault or damaged goods, please contact us before returning the item.