Frequently Asked Questions
We do everything we can to ensure you get your new Helinox products as fast as possible. But, it’s important to know that our warehouse has a 24 hour “pick-and-ship” window and the the shipping option you chose begins as soon as your shipment gets picked up by the carrier of your choice.
Yes, we make a full range of groundsheets and ball feet that will work on any Helinox Chair.
Please contact us through our WARRANTY PAGE. We can work with you on sending a replacement pole or fixing it for you here at our warranty service department.
We advise that you hand-wash with warm, soapy water.
We manufacture our frames in Korea and our seats and carry-cases in Vietnam.
We do everything we can to ensure you get your new Helinox products as fast as possible. But, it’s important to know that our warehouse has a 24 hour “pick-and-ship” window and the the shipping option you chose begins as soon as your shipment gets picked up by the carrier of your choice. It’s also worth noting that the 2-day shipping option is actually 2 working days per Fed-Ex which means that if Fed-Ex picked up your package on Thursday afternoon - they will not deliver it until early the following week.
You can either patch it up with a patch repair kit (search tent repair kits online) or contact us about purchasing a replacement seat.
You can either patch it up with a patch repair kit (search tent repair kits online) or contact us about purchasing a replacement seat.
We advise that you hand-wash with warm, soapy water.
We advise that you hand-wash with warm, soapy water.
Our 5-Year Warranty covers manufacturing defects in materials and workmanship for 5 years from the original owner’s date of purchase.
Provided the original purchase is returned in 'as new' condition, we will happily exchange the product and credit your new purchase with the full amount of any previous payment. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference via the original payment method.